Refund policy
FoodDish – Freshness & Refund Policy
At FoodDish, we take pride in delivering premium imported foods in perfect condition. Your satisfaction is our priority.
Freshness Guarantee If your order arrives damaged, spoiled, or not as described, we will offer a full replacement or refund — no questions asked. Simply contact us within 24 hours of delivery with a photo of the product.
Eligible for Refund/Replacement:
- Product arrived damaged or leaking
- Product was not fresh or had an off smell/appearance on arrival
- Wrong product delivered
- Product was missing from the order
Not Eligible:
- Complaints raised after 24 hours of delivery
- Products that have been partially consumed
- Change of mind after delivery
How to Claim: WhatsApp or email us at fooddish78@gmail.com within 24 hours with your order number and a photo. We will process your replacement or refund within 2–3 business days.
Perishable Items Note: As we deal in fresh and frozen foods, we are unable to accept returns of perishable items. However, if there is a quality issue, we will always make it right.