Terms of service

Terms of Service

Overview

Welcome to FoodDish. These Terms of Service govern your use of our website and the purchase of products from FoodDish. By accessing our website, placing an order, or using our services, you agree to be bound by these terms and conditions.

Please read these terms carefully before using our website or placing an order.

1. About FoodDish

FoodDish is an online platform providing premium frozen food products, including frozen seafood, frozen fruits, frozen vegetables, and other related products.

We are committed to providing quality products with proper packaging and handling to maintain product safety and freshness.

2. Website Usage

By using our website, you agree that:

  • You are providing accurate and complete information during registration or checkout.

  • You will not misuse our website or attempt unauthorized access.

  • You will not use our website for any illegal or fraudulent activities.

  • You are responsible for maintaining the confidentiality of your account information.

FoodDish reserves the right to restrict or terminate access to users who violate these terms.

3. Product Information

  • We make every effort to display accurate product details, images, descriptions, prices, and availability.

  • Product images are for representation purposes only. Actual packaging or appearance may slightly vary.

  • Product availability may change without prior notice.

  • Frozen food products may vary naturally due to sourcing and seasonal availability.

4. Orders and Acceptance

  • Placing an order on our website does not guarantee order acceptance.

  • FoodDish reserves the right to accept, cancel, or refuse any order due to reasons including product availability, pricing errors, payment issues, or delivery limitations.

  • Customers will be informed in case an order is cancelled.

5. Pricing and Payments

  • All prices displayed on the website are subject to change without prior notice.

  • Applicable taxes and delivery charges (if any) will be displayed during checkout.

  • Customers agree to provide accurate payment and billing information.

  • FoodDish is not responsible for payment failures caused by third-party payment gateways.

6. Delivery Terms

  • FoodDish makes reasonable efforts to deliver orders within the estimated delivery time.

  • Delivery timelines may vary due to location, weather conditions, logistics issues, or other circumstances beyond our control.

  • Customers are responsible for providing correct delivery details.

  • FoodDish will not be responsible for delays caused by incorrect customer information.

7. Frozen Product Handling

Since frozen products require special storage conditions:

  • Customers must ensure proper storage of products immediately after delivery.

  • FoodDish will not be responsible for product quality issues caused by improper storage after delivery.

  • Customers should inspect the package and product condition at the time of delivery.

8. Return and Refund

Returns, replacements, and refunds will be handled according to our Return & Refund Policy.

Customers must report any issue within 24 hours of delivery with valid proof such as images or videos.

Requests submitted after the specified time period may not be accepted.

9. Cancellation Policy

  • Order cancellation requests may only be accepted before dispatch.

  • Once the order has been shipped, cancellation may not be possible due to the perishable nature and special handling requirements of frozen products.

10. Intellectual Property

All content on the FoodDish website, including logos, images, text, graphics, designs, and trademarks, belongs to FoodDish or its respective owners.

No content may be copied, reproduced, or used without prior written permission.

11. Limitation of Liability

FoodDish shall not be responsible for:

  • Losses caused by incorrect information provided by customers.

  • Product issues caused by improper handling or storage after delivery.

  • Delays caused by third-party logistics providers, weather conditions, or circumstances beyond our control.

Our responsibility is limited to the value of the product purchased by the customer.

12. Privacy

Customer information is collected and used according to our Privacy Policy.

We take reasonable measures to protect customer information and ensure secure transactions.

13. Changes to Terms

FoodDish reserves the right to update or modify these Terms of Service at any time without prior notice.

Changes will become effective once published on this website.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact details provided on our website.

Thank you for choosing FoodDish.